Requirements: Advanced English Good understanding of SIP Protocols, Genesys Framework and Architecture Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights Good troubleshooting experience in Genesys infrastructure. Good understanding of the following Genesys Products Design call-Flow Architect/ Script/ Data Actions/ Data table Integration with Salesforce, Genesys API’s , PCI PAL, GenAI Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement. T…